The people who built it
are the people who help you run it.
No outsourced first line and no ticket lottery. When you need help with Net-Monitor, you are talking to the team that wrote it.
Support & Maintenance
Technical support is available for Net-Monitor products and services under an active service agreement.
- Level 3 maintenance and support remote services
- Product updates — software version and functionality upgrades
- Corrective maintenance and support — bug fixes
- Invitations to participate in product beta programmes
Consulting
Assessment, planning and design services aligned with your IT needs.
- Network readiness evaluation
- Gap identification against target state
- Transformation roadmaps
- Software-defined networking (SDN)
- Network function virtualisation (NFV)
- Infrastructure optimisation
Professional Services
Solution services that are flexible, agile and cost effective.
- System design
- Solution architecture
- Network implementation
- Network deployment
- Project management
Training & Certification
On-site training to build in-depth understanding of the platform and of networking itself.
- Net-Monitor installation
- Implementation and configuration
- Day-to-day operation
- Network management fundamentals
When it matters, we move.
Response commitments under an active service agreement. Full terms, severity definitions and coverage hours are set out in the agreement itself.
| Severity | Response |
|---|---|
| CriticalProduction down or severely degraded | 2 business hours |
| MediumLimited impact on day-to-day operations | 24 business hours |
What being a customer actually gets you.
Version and functionality upgrades
You stay current without a migration project every time we ship.
Corrective maintenance
Bugs get fixed, and you are told when the fix has landed.
Level 3 remote support
Straight to an engineer who can read the code, not a script.
Beta programme invitations
A say in where the product goes next, before it ships.
Need help with an existing deployment?
If you already run Net-Monitor and something is not right, call us. If you are evaluating and want to know what support really looks like, ask us that too.